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Showing posts with label why itil. Show all posts
Showing posts with label why itil. Show all posts

Wednesday, April 25, 2018

ITIL and Your Organization

Why ITIL

  • Traditional IT management is focused on resources and technology.
  • Since technology changes rapidly, IT is continuously reorganizing to fit the organization to the technology.
  • IT service management focuses on process.
  • Processes are less likely to change despite improvements in technology. Processes also tend to be more results focused.
  • ITIL re-focuses the IT organization to going back to serve the organization.
  • It provides a common language that the customer and IT understands. This translates to less confusion and more effective communication.