There are many kinds of incidents. A PC used by a customer service representative may not be as critical as say, a central computer crashing. In the first case, the effect is probably only to one person while the second case affects practically the entire company.These incidents can be called critical incidents, severity 1 incidents, high priority incidents or whatever.
Tuesday, October 28, 2014
Sunday, April 29, 2007
Objectives of IT Service Continuity Management (ITSCM)
- Ensure that IT infrastructure and IT services can be restored within specified time limits after a disaster.
- Support overall business continuity management (BCM)
- Defined based on business objectives
Friday, May 2, 2003
How do you go about determining or even starting an IT Service Continuity Plan? One of the difficulties of formulating a plan is to determine which applications are critical to your organization. The first place to begin is in your Service Level Agreements (SLA). Your SLA defines what is critical to your organization.