Showing posts with label Disaster Recovery. Show all posts
Showing posts with label Disaster Recovery. Show all posts

Tuesday, October 28, 2014

Handling Critical Incidents

There are many kinds of incidents. A PC used by a customer service representative may not be as critical as say, a central computer crashing. In the first case, the effect is probably only to one person while the second case affects practically the entire company.These incidents can be called critical incidents, severity 1 incidents, high priority incidents or whatever.

Sunday, April 29, 2007

IT Service Continuity Management (ITSCM)

Objectives of IT Service Continuity Management (ITSCM)

  • Ensure that IT infrastructure and IT services can be restored within specified time limits after a disaster.
  • Support overall business continuity management (BCM)
  • Defined based on business objectives 

Friday, May 2, 2003

Considerations for IT Service Continuity

How do you go about determining or even starting an IT Service Continuity Plan? One of the difficulties of formulating a plan is to determine which applications are critical to your organization. The first place to begin is in your Service Level Agreements (SLA). Your SLA defines what is critical to your organization.