- An incident is an unplanned disruption or degradation of service.
- A problem is a cause of one or more incidents.
Showing posts with label problem. Show all posts
Showing posts with label problem. Show all posts
Monday, August 5, 2013
Incident and Problem: What is the Difference
One nice thing about ITIL is it provides definitions for almost everything in IT service management. First things first. We need to define these two terms.
Subscribe to:
Posts (Atom)