IT Availability Management
Objectives of Availability Management
- Ensure that SLA's are met at reasonable cost.
- Measure achieved availability
- Continuous improvement of availability
Functions of Availability Management
- Availability ensures that service has little downtime and
rapid service recovery.
- Reliability is availability for an agreed period without
interruption. It aims to prevent downtime through reliable
components, resiliency or the ability to continue operation despite
failure of one or more components and preventive maintenance.
- Maintainability and recoverability are activities to keep the
services in operation
- Serviceability deals with the services from external service
providers
Availability Management Activities
- Availability service levels are used from Service Level
Management.
- Planning determines the availability requirements. It also
includes designing for availability and recoverability.
- Monitoring measures the actual availability of the service.
Measures include:
- Mean time to repair (MTTR) which is the measure of time when
service is not available to the time service becomes available. It
is referred as downtime.
- Mean time between failure (MTBF) refers to the time when the
service is available. It is also referred as uptime.
- Mean time between system incidents (MTBSI) is the time
between previous and next incident (MTTR + MTBF)
- Reporting provides reports on availability (MTTR, MTBF,
MTBSI), overall uptime and downtime, number of faults and other
information on why the availability SLA was not met.
