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Showing posts with label logging incidents. Show all posts
Showing posts with label logging incidents. Show all posts

Saturday, April 7, 2018

Why Log Incidents

Incident logging is critical for IT Service Management for the following reasons:
  1. The first and perhaps most obvious reasons is you want to know if there are pending incidents that need to be resolved. When supporting a service, you want to make sure that everything is working as it should. You would not want to miss resolving an incident that would affect say a major service used by your company.