What is ITIL

The end goal of ITIL is to increase the earnings or reducing the costs of organizations. It does this by providing a framework where IT organizations can implement a repeatable, measurable and effective processes. The main idea of ITIL is everything is viewed from the customer perspective.

With this perspective, processes are geared toward satisfying customer requirements. The business becomes the driver of IT services rather than IT driving the business. IT is now viewed as a service provider. It is not only viewed as an organization that provides support to an application or infrastructure component. IT is viewed as a critical service within an organization.

IT Service Continuity Management (ITSCM)

Objectives of IT Service Continuity Management (ITSCM)

• Ensure that IT infrastructure and IT services can be restored within specified time limits after a disaster.
• Support overall business continuity management (BCM)
• Defined based on business objectives 

IT Availability Management

Objectives of Availability Management

1. Ensure that SLA's are met at reasonable cost.
2. Measure achieved availability
3. Continuous improvement of availability

Considerations for IT Service Continuity

How do you go about determining or even starting an IT Service Continuity Plan? One of the difficulties of formulating a plan is to determine which applications are critical to your organization. The first place to begin is in your Service Level Agreements (SLA). Your SLA defines what is critical to your organization.